If you don't see your question below, email get@coco-chinese.com and we'll get back to you.
What is Coco Chinese?
Coco Chinese is a Mandarin learning app that teaches through short, level-appropriate stories. Instead of drilling isolated flashcards, you read real sentences with pinyin, tap any word to see its meaning, and review what you have seen with a spaced-repetition system (SRS) tuned to how you actually performed.
Which levels are covered?
HSK 1 through HSK 6, from roughly 150 characters up to 2,000+. Each level has its own library of stories, written and reviewed by native speakers, with gradually increasing grammar and vocabulary.
How does the spaced-repetition system (SRS) work?
Every word and sentence you encounter is scheduled for future review. Cards you recall easily are shown less often; cards you struggle with come back sooner. Reviews sync across your devices, so you can study on your phone in the morning and pick up where you left off on another device later.
Does Coco Chinese work offline?
Yes. Once a story is downloaded, you can read and review it without an internet connection. Progress syncs the next time you go online.
Is Coco Chinese free?
Yes, you can use Coco Chinese 100% for free. The core learning experience (all HSK levels, SRS reviews, pinyin, tap-to-translate) is available at no cost. An optional premium subscription unlocks unlimited story reading if you want to read more than the free daily allowance, but it is never required to learn with Coco.
What does the premium subscription add?
Premium is purely optional and focused on unlimited story reading. Read as many stories per day as you want, across all HSK levels, plus offline downloads of entire story packs. Everything else stays free forever.
How much does premium cost?
Pricing is shown in the app before you subscribe, in your local currency. Subscriptions auto-renew unless canceled at least 24 hours before the end of the billing period. You are free to keep using Coco for free indefinitely.
How do I cancel my subscription?
On iPhone or iPad: open Settings → tap your name → Subscriptions → Coco Chinese → Cancel. On Android: open the Google Play Store → Menu → Subscriptions → Coco Chinese → Cancel. Canceling takes effect at the end of the current billing period. Deleting the app does not cancel the subscription.
Can I get a refund?
Refunds are handled by Apple or Google under their respective policies. On iOS, go to reportaproblem.apple.com. On Android, use the Google Play order history. If you need help, email get@coco-chinese.com and we will do our best to assist.
Will my progress sync across devices?
Yes, when you are signed in, your learning history, bookmarks, and SRS schedule sync across all of your devices.
How do I delete my account and data?
Open Settings → Account → Delete Account inside the app, or email get@coco-chinese.com from the address associated with your account. Deletion removes your personal information from our active systems; residual copies in backups are purged within 30 days.
Does Coco Chinese support Traditional characters?
The core curriculum is Simplified Chinese, because HSK is based on Simplified. A Traditional toggle is on the roadmap. Follow our updates inside the app for announcements.
Is Coco Chinese suitable for children?
The Service is not directed to children under 13. Users between 13 and the age of majority should have a parent or guardian review and agree to our Terms. See our Privacy Policy for details.
Who is behind Coco Chinese?
Coco Chinese is built by Shinobi LLC, a company based in Albuquerque, New Mexico. We are a small team of language learners and engineers who believe in comprehensible input and daily short-session practice.
I still have a question, how do I reach you?
Email get@coco-chinese.com. A real human will reply, typically within one business day.